REFERENCE LIST

Decisions Software Customer List

Publicly disclosed customers of the Decisions low-code intelligent process automation platform

Last updated: June 1, 2026 • Compiled from official Decisions case studies and customer profiles

235+
Customers Worldwide
20
Countries Served
4+
Primary Industries
50+
Public Case Studies

Decisions (decisions.com) is a low-code/no-code platform for intelligent process automation, business rules engines, workflow automation, and complex decisioning. It is used heavily in financial services, insurance, healthcare, and government to replace legacy systems, automate high-volume processes, enforce compliance, and integrate with existing infrastructure.

Decisions does not publish a complete directory of all customers. The list below compiles publicly featured Decisions software customers and notable use cases drawn from their official customer profiles, case studies, and resource center. Many entries link to downloadable PDFs with detailed results and metrics.

OSINT REVELATION

Public Subdomain Enumeration – June 2026

Public subdomain enumeration techniques (using tools like subfinder, crt.sh Certificate Transparency logs, and passive DNS datasets) were used in June 2026 to discover hundreds of subdomains on decisions.com. This revealed a large number of customer-specific tenant environments hosted directly on the vendor’s domain.

In one documented enumeration, over 500 subdomains were identified in seconds, including more than 100 customer tenant subdomains representing dozens of organizations. This passive method required no authentication and exposed the customer base of the Decisions platform through predictable naming patterns (e.g., customer-dev.decisions.com, customer-prod.decisions.com, etc.).

Many of the organizations appearing in the customer list below were identifiable this way. This highlights both the power of public OSINT for building customer lists and the operational security implications for SaaS vendors that host customer workloads on shared, enumerable subdomains.

Financial Services, Banking & Payments
Shift4
Payment processing. Automated merchant bank account changes and onboarding workflows.
MidFirst Bank
Loan processing application scripting and automation.
Pantheon
Investment management. FTP monitoring, file parsing, business rules, notifications, and approvals.
Axos
Specialty lending. Check hold determination and risk rating calculations.
FIS
Customer portal, call center automation, EBT account management, and dynamic scripting.
Bank of Oklahoma
Wealth management. Client data management, case management, and automated transaction processing.
KnowLedger
Brokerage. Core processing engine between applications and institutions (significant throughput gains reported).
Aria
Payment processing — specialty bill consolidation, presentation, and processing.
Capital Bank
Payment processing and credit/cash card approvals.
Insurance
Argus
Health insurance. Replaced legacy RPA with visual workflows, performance insights, and agile development.
ASSA
Personal and commercial insurance. Rules engine for claims processing and adjudication.
AXA
Health insurance. Legacy hardware migration to Microsoft Azure using Decisions platform.
Fidelity Life
Life insurance. Business rules and workflow automation for calculating rates and quoting.
Avyst
Risk management. Online portal and insurance policy underwriting automation.
CBP (Benefits)
Benefit management. Replatforming for health claims adjudication processes.
Columbia Insurance Group
Commercial and personal lines. Security access and modernization initiatives.
Healthcare & Life Sciences
CaroMont Health
Hospitals. Budget requests, provider contracts, cash management, compliance, and payment workflows (rebuilt 34+ processes).
EK Health
Revenue cycle management. Workers’ compensation bill processing and state-specific rules automation.
Home Care Pulse
Data analytics and billing resolution. Significant cost savings and error reduction in home care billing.
Holon Solutions
Healthcare platform. Real-time data exchange and interoperability workflows.
New Ocean Health Solutions
Population health management. Health data processing, job scheduling, and integration.
Radiology Partners
Revenue cycle management. Medical billing and HL7 processing automation.
OncoHealth
Revenue cycle and care navigation. Medical billing and oncology workflow support.
Genentech
Life sciences. Master data management for clinical trials.
Rymedia
Life sciences. Compliance reporting and clinical trial data processes.
Government, Manufacturing, Logistics & Professional Services
Miami Parking Authority
Government. Self-service parking permit applications and citizen portals.
The Legacy Cabinet Company
Manufacturing. Price quote automation and complex product configuration.
Remprex
Transportation & logistics. Automated gate control for intermodal freight operations.
Mediacom
Telecom. Physical asset and inventory management workflows.
Lockheed Martin
Aerospace & defense. Inventory management and complex process automation.
Otis
Industrials (elevators). Equipment monitoring, predictive maintenance, and troubleshooting.
Hilti
Construction. Order request tracking and field service automation.
EY (Ernst & Young)
Professional services. Property tax return processing and compliance workflows.
Grant Thornton
Professional services. Client engagement, contracts, and acceptance processing.
WPP
Advertising & marketing. Approval processes for payment selection and vendor management.
Equitrans
Energy. Purchase order form automation and workflow.
14 West
Publishing. Direct mail, fulfillment, reporting, and invoicing automation.

Notable Outcomes from Public Case Studies

ARGUS (INSURANCE)

Replaced limited RPA tooling with Decisions. Enabled faster project turnaround, better collaboration between business and IT, and an internal “operational excellence” team to build more automations independently.

CAROMONT HEALTH (HOSPITALS)

Replaced a sunset legacy system. Rebuilt 34 workflows plus 11 new ones for budget, contracts, compliance, and cash management. Centralized processes that previously lived in spreadsheets.

HOME CARE PULSE

Major reduction in billing errors and manual work. One profile references approximately $200K in annual cost savings from the automation.

KNOWLEDGER & OTHERS

Core processing engine use cases report significant throughput improvements (in some cases tripling volume handling) while maintaining or improving compliance and auditability.

Common Decisions Software Use Cases

• Loan origination & underwriting automation
• Insurance claims & rating engines
• Legacy system modernization & migration
• Complex business rules & decision logic
• Workflow orchestration with visual designer
• Revenue cycle & billing processes
• Regulatory compliance & audit trails
• Data validation, integration (HL7, FTP, APIs)
• Citizen / customer self-service portals
• Case management and approvals
OFFICIAL SOURCE

For the most current and complete list

Visit Decisions’ official customers page. Many profiles include downloadable case study PDFs with metrics, quotes, and implementation details.

View Official Decisions Customer Profiles
Also see: Customer Use Cases Library
Disclaimer: This Decisions software customer list is compiled from publicly available information on decisions.com for reference purposes only. It is not an official or exhaustive directory. Customer relationships and project details can change. Always verify directly with Decisions or the featured organizations. GTA6VICE is not affiliated with Decisions or decisions.com.
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